No refund is issued from this page
Get this straight at the outset. Publishing is what happens at this address; commerce is not. Not a cent of what you paid comes here, and no machinery exists on this site capable of sending any back. The transaction belongs to the vendor and its payment processor, and so does the refund. Everything below reports how that works. It commits us to nothing because it is not ours to commit.
The window, and a timing point
Every package is covered for 60 days from the date of purchase, opened bottles included.
There is a mismatch worth putting in a calendar. Macular pigment responds over months, and comfort changes often surface somewhere between weeks five and ten. The refund window shuts at day sixty. In other words the decision arrives before the slower half of the formula has finished making its case. That is common across this industry, but it catches people out, and the fix is simply noting the date when the parcel lands.
Claiming, step by step
- Track down the order number printed on your confirmation email. Searching the inbox generally produces it, and the junk folder is the next place to look.
- Write to the seller's support desk at the address on that confirmation. Only they can release the payment.
- Obtain written clearance and a destination before anything leaves your hands. A parcel sent to an address you deduced yourself earns no refund.
- Return what you are asked to, part-used bottles included. Return postage is normally the customer's cost.
- Expect a gap. Money travels back the way it arrived after the return is logged, and card statements habitually lag that by several more days.
Points that catch people
- Counting runs from the order date, not from delivery.
- Keep proof of postage. Without it there is no evidence the return was sent.
- The three eBooks are downloads, stay yours, and have no bearing on eligibility.
- It is the product cost you get back. Whatever delivery charge was settled at the outset commonly stays spent.
- Only purchases through the seller's own page are covered. A bottle from a marketplace listing has no guarantee behind it.
If nobody replies
Whoever issued the card, or handled the payment, maintains a disputes process; that is where it goes next. We sit outside it entirely and have no lever to pull. Writing to contact@visiflora.organichealthremedies.co is still worthwhile, because first-hand accounts of how a claim actually went make this page more useful to whoever reads it next.
Our position
Commission follows a sale and vanishes with a reversal. Dressing the returns process up as more trouble than it is would therefore cost us rather than help. The conditions that bind are whichever ones the checkout displays at the instant money changes hands.